Yes, all our products are made from high-quality, body-safe materials that meet strict safety standards.

Use a mild soap or toy cleaner with warm water. Always refer to the product’s care instructions for best results.

Many of our toys are waterproof, but check the product page for details. Waterproof toys are perfect for use in the shower or bath.

No, condoms are sold separately. Check our product range for compatible options.

Most of our products are hypoallergenic and safe for sensitive skin. If you’re unsure, test the product on a small area before full use.

Absolutely. Your order will arrive in plain, unmarked packaging - only you will know what's inside.

Your purchase will appear under a generic business name to ensure your privacy.

No, we prioritize your privacy. Even our delivery partners don’t know what’s inside.

Orders typically take 2-4 business days within Australia. International shipping times vary depending on location.

Yes, we ship to most countries. Check our shipping policy for specific locations and rates.

Yes, once your order ships, you’ll receive a tracking number to monitor its progress.

Contact us immediately with photos of the damage, and we’ll arrange a replacement or refund.

For hygiene reasons, we cannot accept returns for opened products. However, if your item is defective or damaged, we’ll gladly provide a replacement.

Refunds are issued for defective or damaged items. Contact us within 14 days of receiving your order to request assistance.

Many of our products come with a 1-year warranty. Check individual product pages for details.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Refer to the size chart provided on the product page. If you're in between sizes, we recommend sizing up for comfort.

For hygiene reasons, we can only accept exchanges for unworn and unopened items. Contact us within 14 days for assistance.

Yes, we have a range of styles available in inclusive sizes to suit all body types.

Most lingerie should be hand-washed with mild detergent to preserve its delicate materials. Check the care instructions for each item.

Yes, our product range includes options for men, women, and non-binary individuals. We’re committed to inclusivity in pleasure.

Absolutely. Many of our products are designed for universal appeal and use, regardless of gender.

Yes, we proudly support the LGBTQ+ community and offer a variety of products that suit diverse needs and preferences.

Yes, we offer a selection of products specifically designed to enhance intimacy between partners.

Yes, we have a curated collection for first-time users, complete with guides to help you get started.